Return & Replacement Policy

GLIDENZO reviews return, replacement and refund requests based on the reason for the request, the condition of the item, the applicable order terms and applicable law.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or different from what was ordered, contact support promptly with your order number and relevant photos or other evidence so the issue can be reviewed.

Before returning an item

Do not send an item back without return instructions from support. Unless support confirms otherwise, keep the product, packaging, included accessories and labels in their received condition while the request is reviewed.

Change-of-mind requests

A change-of-mind return is not guaranteed unless that option was expressly offered for the order. Eligibility and any return cost will be communicated after review.

Refunds

Where a refund is approved, the refund method and processing steps will be communicated by support. Bank or payment-provider processing times may apply after a refund is initiated.

Statutory rights

This policy does not limit rights that cannot lawfully be excluded.

Contact

Email: [email protected]